Latest Blog

When do business procedures become useful

We’ve all heard it – systemise your business and put in great business procedures governing every process and you will create business magic.

And yes, it’s true, documenting your business processes has a dramatic effect on everything…

It adds value to your business. Every business broker will tell you that they can sell your business for thousands more if it is properly documented.

It adds consistency to your business because you can make sure everyone does things your way – every time.

It makes training easier, and your new staff become more valuable members of the team faster.

You get more time because you are not fielding questions or having to constantly retrain staff

 Most of all you get happier customers because they get better service every time.

And being able to attract customers – new and returning – means your business will grow.

But it’s difficult to document every important process. It takes time, energy, emotion, thinking and focus. All things not available in most small to medium businesses from what I see.

It also takes consistent follow-up effort to make sure your documented processes are kept up to date which is important because no one will use them if they are allowed to lapse when things change as inevitably change, they will. Bitter experience with my own business processes has shown me how fast documented business procedures can go out of date if there’s no one with the time and energy responsible for looking after them.

So, is it worth investing the time, sweat and energy in documenting your processes at the beginning, when your new business is just starting up and you are working mostly on your own doing everything?

I’d say probably no with one important proviso…

Try to keep things organised through these initial tricky stages. Keep forms, templates, standard emails, and anything else really stored logically so when the time comes to document – you can find things and you don’t have to recreate anything.

And when is that time? Well, the value provided to business by documented processes really kicks in when you are prepared to give away tasks to others – when you need to delegate to staff.

Unless you are creating a franchisee manual which will require you to document everything in one go, you really only need to document your processes as you add staff to your team to pick up specific tasks.

And then, think about it.

Which tasks need to be done consistently every time to make your business feel the same, sound the same, deliver the same amazing product to everyone of your customers.

Which tasks need to be done consistently so various staff members understand each other – where will putting in a documented system with a form so a task is completed faster, in a way that is understood by the recipient. Ordering stock for instance.

Which tasks need instructions because staff keep forgetting how to get them done – changing that EFTPOS roll for instance or filling in that long webform.

If you approach the task this way, it won’t be long before you have critical processes in place and you can take the next step to start using them for training and managing staff.

Documenting your business processes really does add value and take away the hassle if you just start and then keep an eye out for the necessary updates.

Contact Us Today

To find out more

Our approach is straightforward, orderly and hands on and our Step-by-Step process grows the asset you want


101 John Lund Drive, Hope Island, Queensland 4212

Contact Number:

Follow Us:

We believe in doing business… …for good

Our quest is to continue to help business owners who want to grow their business into a more valuable asset.

We do this through a number of our enterprises.

Through Systems2Grow we help business owners who want to grow their business into a more valuable asset through restructuring and systemising the business so. The team of expert advisors at Systems2Grow® does this this through our simple three step Systems Success Path which can be delivered in many different ways to suit you. The result – our members implement fast and get everything they need to succeed all in one place. Click here to join our inspiring community of entrepreneurs and you can be our next success story.

We believe in giving back and so a percentage of every program is given to MicroLoan Foundation Australia to help women in Southern Saharan Africa to build businesses and take their families out of poverty. To date we have helped provide over 60,000 loans impacting on 355,000 impoverished people

S2G Book Grab Your Copy